Privacy Policy
This Privacy Policy explains how Noya Beach Alamein collects and uses guest information submitted through the online booking website, reception desk, phone, WhatsApp, and payment confirmation channels.
Information we collect
- Guest name, mobile number, email address, nationality, booking date, selected package, guest count, and reservation reference.
- Payment confirmation status and transaction references needed to match payments with bookings.
- Technical information such as browser, device, and basic access logs used to secure and improve the website.
How we use information
- To create, confirm, manage, and support bookings.
- To send booking references, payment instructions, access information, and operational updates.
- To verify payment status and prevent duplicate or fraudulent reservations.
- To improve guest support and resort operations.
Payment and card data
Online card payments are processed through Paymob using Visa and Mastercard. Noya Beach Alamein does not store full card numbers, CVV codes, or sensitive card authentication details on its website.
Sharing information
We may share necessary booking and payment information with payment processors, support providers, and operational staff only for reservation, payment, access, security, or legal purposes.
Data retention
Booking and payment records may be kept for accounting, legal, audit, support, and operational history requirements. We keep personal information only as long as reasonably needed for these purposes.
Your choices
You may contact us to request correction of your booking contact details or to ask questions about how your information is used.